Privacy Policy

At Gutter Experts UK, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or book our services. We are committed to safeguarding your data and being transparent about how it is used.

Gutter Experts UK provide gutter cleaning, repair, and maintenance services across East Sussex and surrounding areas.
 

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: info@gutterexpertsuk.com

We may collect and store the following types of personal information:
 

• Contact details – such as your name, address, phone number, and email address.
   

• Booking information – including property details, preferred dates, and service requests.
   

• Photos or uploads – images of your property that help us provide an accurate quotation.
   

• Payment details – we may collect limited payment information to process transactions securely (handled via trusted third-party payment processors).
   

• Website usage data – such as IP addresses, browser type, and pages visited, collected through cookies to help improve our website experience.

We only use your information for legitimate business purposes, including:
 

• Processing your booking and providing our services.
   

• Sending booking confirmations, invoices, and updates.
   

• Assessing uploaded photos to provide accurate quotes.
   

• Responding to your enquiries or feedback.
   

• Improving our services and website.
   

• Meeting legal or regulatory obligations.

We never sell or rent your information to third parties.

We process your personal data under the following lawful bases:
 

• Contract: to fulfil our agreement to provide you with a service.
   

• Consent: where you have agreed to us contacting you with information or updates.
   

• Legitimate interests: to operate and improve our business.
   

• Legal obligation: to meet any legal or tax requirements.

We take appropriate measures to ensure your personal information is kept secure and confidential.
 

• Data is stored on secure systems with access limited to authorised staff only.
   

• Any online payment information is processed using encrypted third-party platforms (we do not store full card details).
   

• Uploaded photos and documents are deleted when no longer required for your service.

We only share your personal information when necessary, for example:
 

• With trusted partners or subcontractors who assist in providing our services (e.g. for access equipment or specialist repairs).
   

• With payment processors to handle secure transactions.
   

• When required by law or regulatory authorities.

All partners handling data on our behalf comply with UK data protection standards.

Under UK GDPR, you have the right to:
 

• Access the personal data we hold about you.
   

• Request correction of inaccurate or incomplete information.
   

• Request deletion of your data where it’s no longer needed.
   

• Withdraw consent where we rely on it for communication.
   

• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

You can exercise your rights at any time by contacting us directly.

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.
 

You can control or disable cookies through your browser settings at any time.

We keep your information only for as long as necessary to provide our services or meet legal requirements.
 

After this period, data is securely deleted or anonymised.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
 

Please check back periodically to stay informed about how we protect your data.

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